Our Guarantee • Returns • Shipping Policies frog      

frog  OUR GUARANTEE:
We guarantee that you will be happy with your frogs, or your money back! We generally do not have a restocking charge or service charge for returns or exchanges. Just Email froggifts@aol.com if you have questions about our policies or how to handle returns. Items should be returned within 30 days of receipt.
 

 Standard shipping and handling charges within the US.
Frog Gifts Shipping Information
We at Frog Gifts strive to accomplish prompt delivery of all items.
Standard Shipping Charges* 5-12 business days.
Up to $10.00 $6.50
$10.01 to $20.00 $8.75
$20.01 to $30.00 $9.75
$30.01 to $40.00 $10.75
$40.01 to $50.00 $11.75
$50.01 to 60.00 $12.75 Over
$60.00 $13.50 **
Additional shipping charges may apply to oversized items where indicated.
If you are in a hurry and want Priority service, the processing charge is $9.95. Even when using Priority Service for shipping, it takes a business day to get it shipped (if you order after noon) and sometimes an additional day or two (no deliveries on weekends or holidays), so this is why we quote 2-5 days for Priority Service. If you need your packaged shipped Next Day Air Service, please indicate that in the special instructions box, and we will email you your new total with the additional shipping fees. (weekends and holidays are not considered as a business day) * Please Note: Normal delivery will be 5 -12 business days. When you select Priority service processing charge for 9.95 we will process your order before all others. We will process your order as a Priority. We will ship your order before other orders are shipped. However, this charge does NOT include expedited shipping charges. If you need your order overnight please contact us for a quote for Next Day Air Shipping charges.
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  frog  Instructions For Items Broken Or Lost During Transit

If you receive your order and it is damaged please hold onto the item in it's original packaging (including outer shipping box and fillers like styrofoam peanuts, bubble wrap etc.) and contact us so that we may file a claim with the shipping service. In the meantime we will send you a replacement or give you a refund. In most cases we will ask for your permission to have the shipper (UPS/USPS) call or drop by to asses the item(s)..
If your order is lost during tranist, we will try to locate your order and either reship your order to you or offer you a refund. If there is any errors, we will do our best to provide you fast and accurate orders. If any questions or problems please email us froggifts@aol.com.
 

    RETURNS:
To return an item, please box it securely and include a copy of your packing slip or your order number, with name and address.Please enclose a note indicating your request.
Mail to: Frog Gifts
Returns Department
PO BOX 12244
Brooksville, FL 34603

Returns MUST be repackaged in the exact same manner that the items were shipped to you. Improper packaging on returns will disqualify you for a return please be careful when repackaging. Items returned damaged or in a condition that makes them unable to be resold will not be refunded.
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   frog  Privacy

Frog Gifts is committed to respecting the privacy and rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights are ever violated. All sensitive/credit information supplied by you is transmitted via Secure Socket Layer (SSL) technology and securely stored in Frog Gifts database. At Frog Gifts we believe in a noninvasive approach to the Internet. Your information stays with us, will never be sold and is only used to better serve you in the future. Any questions please email us at froggifts@aol.com.
   

  frog  If your shipment will be delayed for any reason, we will notify you by E-mail. If you are in a hurry and need your frogs shipped as soon as possible, just write a note on the special instructions page or Email us. Please be sure to always include your Email address on the order form, so we can contact you if we have any questions. Please note: The quoted delivery times are an estimate and not a guarantee. Please allow extra time during holidays. *ITEMS IN STOCK: Being human, we occasionally have miscounts on product inventory, or sometimes the last of an item in stock has a flaw. We will do our best to provide you with any shortages or out of stock items. Any questions please email froggifts@aol.com. Our new phone number is 1-352-544-0850 Please note our phone lines are not staffed all hours, we check emails 24 hours a day, so please email us for a faster response. frog    

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